Privacy Policy

1Introduction

This Privacy Policy ("Policy") is published by X9Gaming ("X9Gaming", "we", "us", "our"), the operator of the online gaming platform accessible athttps://x9gaming.cam ("the Platform"). This Policy applies to all registered users ("Player", "User", "you", "your") and visitors of the Platform.

X9Gaming operates as an English-language online gaming platform serving players across Malaysia, offering sports betting, live casino, slot games, lottery, live football, and arcade game categories. In the course of providing these services, we necessarily collect and process certain personal data relating to our users.

We are committed to handling your personal data with the highest degree of care, transparency, and respect. This Policy describes the types of data we collect, the purposes for which we use it, the parties with whom we may share it, and the rights you are entitled to exercise in relation to your personal information.

This Privacy Policy was last reviewed and became effective on 1 January 2026. We may update this Policy periodically. Where material changes are made, we will notify registered users via their registered email address or through a prominent notice on the Platform. Continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.

2Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

"Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and behavioural data.
"Processing" means any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, deletion, or any other handling of such data.
"Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, X9Gaming.
"Processor" means a third party that processes Personal Data on behalf of X9Gaming, under contractual obligations and data processing agreements.
"KYC Data" means identity and age verification documentation collected during the Know Your Customer process, including government-issued identification documents such as the Malaysian MyKad or passport.
"Cookies" means small text files placed on your device by the Platform to facilitate functionality, analytics, and personalisation.
"Sensitive Data" means a subset of Personal Data afforded heightened protection under applicable law, including financial account details and government identification numbers.

3Data We Collect

X9Gaming collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories of data we collect are described below.

3.1 Registration & Account Data

When you create an account on X9Gaming, we collect the following information:

Full legal name Date of birth Email address Mobile number Residential address Username Encrypted password Preferred currency (MYR)

3.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) and responsible gambling obligations, and to verify your age (21+ requirement), we may request:

MyKad or passport copy Proof of address Selfie or photo with ID Payment method proof of ownership

3.3 Financial & Transaction Data

We record all financial transactions conducted through your account, including:

Deposit amounts and timestamps Withdrawal requests and processing status Payment method details (partial, tokenised) Bonus activations and wagering records Currency conversion records (for crypto deposits)

We support deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency (BTC, USDT). Payment method data is handled using tokenisation and is never stored in full on our systems.

3.4 Gaming & Behavioural Data

To improve our platform, personalise your experience, and fulfil our responsible gambling obligations, we record:

Game session history Betting activity and wager amounts Login timestamps and session durations Device and browser type IP address and approximate geolocation Platform feature usage patterns

3.5 Communications Data

When you contact our customer support team — whether by live chat or email at [email protected] — we retain records of those communications, including the content of messages, timestamps, and the outcome of any queries or complaints raised.

4How We Collect Your Data

X9Gaming collects personal data through the following channels:

Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or opt in to a promotional offer.
Automatically — through cookies, web beacons, server logs, and similar technologies as you interact with the Platform (see Section 8 for details).
From third-party payment processors — when you transact via DuitNow, FPX, e-wallets, bank transfers, or cryptocurrency, our payment service providers may share transaction confirmation data with us.
From identity verification partners — where we engage third-party KYC or AML screening services to verify your identity or screen against sanctions lists.
From analytics providers — aggregated, anonymised data on platform performance and usage patterns that assists us in improving the service.

5Data Processing & Use

X9Gaming processes your personal data for the following purposes:

Account Management: To create, maintain, and administer your player account, including processing login authentication and managing account preferences.
Service Delivery: To provide the games, sports betting markets, live casino tables, lottery draws, and all other features offered through the X9Gaming platform.
Payment Processing: To process deposits and withdrawals, verify payment sources, manage currency conversions, and maintain accurate financial records for your account.
Identity Verification & KYC: To verify your age (you must be 21 or older), identity, and the legitimacy of your payment methods in compliance with AML regulations.
Responsible Gambling: To monitor gaming behaviour for signs of problem gambling, enforce deposit and loss limits you have set, administer self-exclusion requests, and deliver responsible gambling communications.
Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support service based on communication records.
Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, collusion, and any other activity that violates our Terms & Conditions.
Legal Compliance: To fulfil our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection laws.
Platform Improvement: To analyse usage patterns, test new features, and improve platform performance, security, and user experience.
Marketing Communications (with consent): Where you have explicitly opted in, to send you promotional offers, bonus notifications, and platform updates relevant to your activity.

We will never use your personal data for purposes incompatible with those stated in this Policy without first obtaining your explicit consent or establishing a clear and legitimate legal basis for doing so.

6Legal Basis for Processing

X9Gaming processes your personal data one or more of the following legal bases:

Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account management, payment processing, and service delivery.
Legal Obligation: Processing required to comply with applicable laws, including AML legislation, KYC requirements, and regulatory reporting obligations.
Legitimate Interests: Processing undertaken in pursuit of X9Gaming's legitimate business interests, including fraud prevention, platform security, and business analytics — provided such interests are not overridden by your rights and freedoms.
Consent: Processing based on your explicit, freely given, informed, and specific consent — such as for marketing communications. You may withdraw your consent at any time by contacting [email protected].

7Data Sharing & Disclosure

X9Gaming does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share your data with the following categories of recipients in specific circumstances:

7.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction data with payment processors including DuitNow operators, FPX, e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay), Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong Bank), and cryptocurrency processing services. These providers are contractually bound to handle your data only for payment processing purposes.

7.2 Identity Verification & AML Partners

KYC and AML screening may involve sharing identity documents and personal data with authorised third-party verification services. These partners operate under strict data processing agreements and applicable regulatory frameworks.

7.3 Game Studio Partners

Our platform is powered by multiple licensed international game studios. To facilitate game delivery and resolve disputes, limited session and account data may be shared with these studio partners. No personally identifiable information beyond what is required for technical game delivery is shared.

7.4 Legal & Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where we believe such disclosure is necessary to prevent fraud, protect the rights and safety of X9Gaming or other users, or comply with a legal process.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving X9Gaming, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

8Cookies & Tracking Technologies

X9Gaming uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

Essential Cookies: Necessary for the Platform to function correctly — including session management, login authentication, and security features. These cannot be disabled without affecting core functionality.
Functional Cookies: Enable personalisation features such as remembering your language preferences, game history display settings, and notification preferences.
Analytics Cookies: Help us understand how users interact with the Platform — including pages visited, session durations, and feature usage — so we can improve performance and usability.
Security Cookies: Used to detect and prevent fraudulent activity, enforce account security policies, and flag unusual access patterns.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Platform. X9Gaming does not use third-party advertising cookies or cross-site tracking cookies.

9Data Retention

X9Gaming retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention principles apply:

Account Data: Retained for the duration of your active account relationship with X9Gaming, and for a defined period thereafter to enable account reinstatement requests and resolve any outstanding disputes.
KYC & Identity Data: Retained for a minimum period as required by applicable AML regulations, typically five (5) years from the date of account closure or last transaction, whichever is later.
Financial Transaction Records: Retained for a minimum of five (5) years in accordance with financial record-keeping regulations.
Support Communications: Retained for a reasonable period to support ongoing dispute resolution, service improvement, and quality assurance purposes.
Marketing Consent Records: Retained for as long as is necessary to demonstrate your consent, or until you withdraw consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in manner that prevents reconstruction.

10Data Security

X9Gaming implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

256-bit SSL/TLS encryption for all data transmission between your device and our servers.
Encryption of sensitive data at rest within our database infrastructure.
Two-factor authentication (2FA) availability for all player accounts.
Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
Regular security audits, penetration testing, and vulnerability assessments.
Tokenisation of payment method details to prevent full card or account number storage.
24/7 fraud monitoring and anomaly detection systems.

While X9Gaming takes robust measures to protect your data, no online system can guarantee absolute security. You play an important role in protecting your own data — please use a strong, unique password for your account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorised access, contact [email protected] immediately.

11User Rights

Subject to applicable law, you hold the following rights in relation to your personal data held by X9Gaming. To exercise any of these rights, please contact us at[email protected]. We will respond to verified requests within a reasonable timeframe.

Right of Access

You may request a copy of the personal data we hold about you, including the purposes for which it is processed.

Right to Rectification

You may request correction of any inaccurate or incomplete personal data held your account record.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.

Right to Restrict Processing

You may request that we limit the processing of your data in certain circumstances, such as while accuracy is disputed.

Right to Data Portability

Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service.

Right to Object

You may object to the processing of your personal data where we rely on legitimate interests as the legal basis, including relation to direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

Right to Self-Exclusion

You may at any time request temporary or permanent self-exclusion from the Platform. See our Responsible Gambling page for details.

12Children & Minors

X9Gaming is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes mandatory date of birth declaration, and we may require KYC age verification documentation at any time to confirm that a player meets the minimum age requirement.

If we discover or are informed that a person under the age of 21 has registered an account or submitted personal data through our platform, we will immediately suspend the account, delete all associated personal data, and reverse any transactions where possible. We take our responsibility with respect to underage players with the utmost seriousness.

For Parents & Guardians: If you believe that a minor in your care has registered on X9Gaming, please contact us immediately at [email protected] so that we can take prompt action to close the account and remove all associated data.

13Third-Party Services

The X9Gaming platform may incorporate features or functionality provided by third-party service partners, including payment processors, game studios, analytics tools, and customer support software providers. These third parties operate under their own privacy policies, which govern how they handle any data they independently collect in the course of providing their services.

X9Gaming is not responsible for the privacy practices of third-party services. We select our partners carefully and require all data processors to operate under binding data processing agreements that are consistent with the commitments made in this Policy. However, once you leave the X9Gaming Platform and interact with a third-party service directly, this Policy no longer applies.

14Policy Amendments

X9Gaming reserves the right to update or revise this Privacy Policy at any time. Where we make material changes — for example, changes to the types of data we collect, the purposes for which we use it, or the rights available to you — we will notify registered users via the email address associated with their account and/or through a prominent notice displayed on the Platform.

Minor revisions (such as typographical corrections or clarifications that do not substantively alter the meaning or scope of the Policy) may be made without individual notification, though the "Effective Date" at the top of this page will be updated accordingly.

We encourage you to review this Policy periodically. Your continued use of the X9Gaming Platform following the publication of a revised Policy constitutes your acknowledgement and acceptance of the updated terms.

15Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your rights as described in Section 11, please contact X9Gaming through the following channels:

Email: [email protected]

Live Chat: Available24/7 directly through the X9Gaming platform

Response Time: Email responses within 2 business hours; live chat is immediate

For questions about our Terms & Conditions, please visit our Terms & Conditions page. For responsible gambling support tools and resources, please visit our Responsible Gambling page. For common questions about the platform, visit our FAQ.